Terms & Conditions
General
These conditions and no others shall apply to all quotations and
all orders and contracts for the manufacture or sale of goods accepted
by Stone and Slate Ltd from its customers.
Property in the Goods
The legal title to any goods supplied by
us shall not pass to the customer until the
full price of the goods and all monies payable by the customer to
us in respect of the goods have been paid.
If the customer defaults in any payment due to us then we may
forthwith take possession of all goods in respect of which such payments
are due.
It is hereby agreed that for the purpose
of recovery of our goods we shall have the right to enter into the
customer's premises where the goods are stored for the purpose of removing our goods.
Where the company is forced to take recovery of goods a re-stocking charge of 25% will be made to the customer.
Liability
The goods supplied by us should only be installed
by suitably qualified tradesmen and in accordance
with the relevant standard. The goods should only be installed and
operated in accordance with the manufacturers instructions.
The customer is responsible for ensuring
that all persons using the goods shall be
trained and familiar with the proper method of operation.
Delivery and Risk
Whilst the Company will make every reasonable
effort to deliver the goods in accordance
with pre-arranged dates and times no guarantee
is given by the Company as to delivery times
or dates nor will it accept liability for
loss or damage occasioned by any delay in
delivery.
Delivery will be made to the address
specified by the customer. The customer shall
not be entitled to refuse delivery on the
grounds that only part of the goods ordered are included in a particular
delivery. Where the order or contract is
for the supply of goods only delivery of
the goods shall be deemed to be made on the
arrival of the goods at the nominated delivery
point prior to off loading and the risk in
the goods shall thereupon pass to the purchaser.
The
purchaser should advise their insurers in
advance of delivery. The customer must inform
the company if there is no off-loading facility
on site or of difficult access.
Claims for Damages or Short Delivery
Where the customer shall seek to claim for
damage in transit or for shortage of delivery
or loss of goods this must be done in writing
to us within three days of delivery. The
customer should also make a note of the damage
on the delivery note. Image Accuracy
We take great care to ensure that all images
are a true representation of our products.
We take no responsibility for slight changes
in manufacturers deviations, especially being
a naturally occurring product. Guarantee
All products carry a minimum of 12 months parts warranty except where displayed with special warranties.
Exceptions regarding warranty claims are:
1. Misuse
2. Improperly maintained
3. Incorrectly installed
Terms of Payment
Unless otherwise stated in writing payment
is due in full at time of order.
Without prejudice to any other remedies we
may have upon cancellation of an order for
specially commissioned items the customer
agrees to pay any costs we have incurred
at the time of cancellation plus a handling
charge of 25% of the total original contract
price. Where any payment is made later than
these conditions stipulate interest at the
rate approved under Late Payment Legislation
shall be applied to the amount outstanding on a daily basis from
the date of the original invoice until such time as the debt is paid.
Prices
All prices are subject to Value Added
Tax at the relevant rate in force at the
time of supply.
Law
The Laws of England shall govern all contracts
and the parties submit to the exclusive jurisdiction
of the English Courts.
Privacy Policy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully in accordance with
the Data Protection Act 1998.
We collect information about you in order
to process your orders and to provide you with the best possible
service.
We respect the privacy of our customers.
We do not make our mailing list available to any other company,
but the information you provide may be used for direct marketing
purposes by us. If you do not wish your information to be used for
such purposes please inform us when you have entered your personal
details.
The type of information we will collect about
you includes:
1. your name/ address/ phone number/email address
2. credit/debit card details
We will never collect sensitive information
about you without your explicit consent.
The information we hold will be accurate
and up to date. You can check the information
that we hold about you by emailing us. If
you find any inaccuracies we will delete
or correct it promptly. The personal information
which we hold will be held securely in accordance
with our internal security policy and the
law. If you have any questions/comments
about privacy, you should email us.
Delivery
Delivery charges will be as per quotation
unless stated as "inclusive of delivery".
We will do our best to ensure all deliveries are made within 7 working days (U.K. Mainland).
If the ordered goods are not in stock we shall inform our customers
immediately. We will keep our customers updated of products being
manufactured or imported. If you require urgent or next day delivery
please call us.
Returns
If your order arrives damaged or faulty please
contact us within 3 working days of receipt to arrange a replacement
or repair.
If your goods are not required or ordered
incorrectly, please return them within 14
days in the original packaging and we will refund you, less a restocking
charge of 25%. No postal/delivery charges will be refunded.
This does not affect your statutory rights.
Stone and Slate Ltd
Coney Green Farm
Lower Market Street
Clay Cross
Chesterfield
Derbyshire
S45 9NE
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